Joining the Decathlon headquarters means becoming part of a collective where a variety of talents work together to imagine, build and innovate. Everyone brings their expertise to advance the company and improve the experience of our customers and colleagues in the store. The atmosphere? Dynamic and friendly, punctuated by team spirit and sports activities between colleagues. Here, we share, learn and grow together, in an environment where each project is a new challenge to be met.
Joining the Decathlon headquarters means becoming part of a collective where a variety of talents work together to imagine, build and innovate. Everyone brings their expertise to advance the company and improve the experience of our customers and colleagues in the store. The atmosphere? Dynamic and friendly, punctuated by team spirit and sports activities between colleagues. Here, we share, learn and grow together, in an environment where each project is a new challenge to be met.
YOUR MISSION
In order to decide on future directions for our rental business model we would like you to execute a deep dive analysis (quantitative and qualitative) on the current customer journey, construct the ideal future customer journey to develop and propose a road map with the identification of 'must haves' and 'nice to have' elements and their potential impact. This includes a customer analysis will be conducted with different sport categories in mind and has its focus on Belgium customers. The final deliverable of this internship is to finish with a clear 'as is analysis', a targeted customer journey for the future and clear recommendations on how to reach this vision. This internship also includes daily testing of the current customer journey in order to be sure all elements are well functioning (technically).
YOUR PROFILE
We are looking for someone who has a passion for sports and an interest in circular economy. A background in (digital) marketing is a plus!
You need to be able to work independently and dare to ask for help when needed. You are very solution oriented and you deliver high quality work. This internship will include a lot of 'field work' by being much in contact with both our online (website) and offline teams (store).
You will be part of the sustainability and circular team of Decathlon Belgium. Remote work is possible but we would like to see you at least twice a week at our HQ in Brussels. After all, doing sports remotely is quite boring...
Passion for sport
Team spirit
Proactive and takes initiatives
Customer-oriented
Good communication
⏱️ Flexible
The values that drive us
The values that drive us
Discover the opportunities at the headquarters
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