Decathlon Marketplace: Process Management Intern (3 Month Minimum Internship)

Evere

Decathlon Belgium - E-Commerce

Joining the Decathlon headquarters means becoming part of a collective where a variety of talents work together to imagine, build and innovate. Everyone brings their expertise to advance the company and improve the experience of our customers and colleagues in the store. The atmosphere? Dynamic and friendly, punctuated by team spirit and sports activities between colleagues. Here, we share, learn and grow together, in an environment where each project is a new challenge to be met.

YOUR MISSION

As part of the Process Management Team, you'll be involved in a variety of key projects that help our marketplace run efficiently and reliably. Your tasks will include:

Process optimization & externalization
Supporting the mapping, improvement, and externalization of operational processes in collaboration with internal and external stakeholders.
Payment operations
Working closely with our payment provider, you will help track and follow up on Service Level Agreements (SLAs), and assist with ongoing operational topics to ensure smooth and timely payments.
Seller support operations Supporting the follow-up of workflows between our internal Seller Support team and external partners, acting as a link to ensure alignment and drive improvements.
Internal Communications & Stakeholder Management You'll be a key point of contact, facilitating communication between the Process Management team and various internal departments. You will provide timely updates on project progress, process changes, and key developments to ensure all teams are aligned and informed. This includes preparing and presenting reports, as well as acting as a central hub for information flow to drive cross-functional collaboration.

YOUR PROFILE

You’re currently studying in a relevant field (e.g. Business, Operations, Supply Chain, or similar)
You have strong analytical and organizational skills
You’re a clear communicator and enjoy collaborating across teams
You’re curious, proactive, and eager to learn more about marketplaces and operational excellence
Bonus: You have an interest in e-commerce, customer experience, or process optimization
English and Dutch is a must, French is plus