Business Process Engineer - E-Commerce Global

About Decathlon E-Commerce

At Decathlon, we make sports accessible to everyone through innovative and sustainable solutions. The Decathlon E-Commerce adventure originally started in 1997, by selling Decathlon products online. In 2020, Decathlon Marketplace was launched and is now one of the fast-growing business models. Decathlon e-commerce operates in more than 50 countries worldwide, 25+ of whom also have a marketplace. As the Business Process Engineering Team, we drive E-commerce success by providing innovative, and efficient, end-to-end processes. Our mission is to bridge the gap between our business vision and at-scale execution through a unified tool stack, efficient processes, and data-driven insights.

Job Summary

We are looking for a highly motivated Business Process Engineer to join our team. Working in the E-commerce Operations department, you will help manage and lead functional transformation projects, optimize internal tools, automate processes, and support change management initiatives. 

Key responsibilities and deliverables

#1 Process Diagnosis & Shadowing: Observe front-line operations, audit workflow friction, and identify repetitive tasks with functional leads and local super users

• Deliverables: Process drawings
• Main KPIs: # shadowing sessions

#2 Operational Data Analysis: Deep dive performance and operational data to understand processes, operations, and quantify friction

• Deliverables: Deepdive report, Project Impact Report, Dashboard
• Main KPIs: # quantitative data analysis reports created

#3 Functional Scoping & Spec Writing: Translate operational bottlenecks into technical requirements and co-design functional specifications with super users

• Deliverables: Detailed functional specification
• Main KPIs: Specs approval rate, % projects requiring mid-build functional spec change

#4 Low-Code Application Building: Design, configure, and build production-grade back-office applications to replace manual operational tasks

• Deliverables: Deployed Back-Office Application on Retool
• Main KPIs: Weekly Active Users (adoption rate)

#5 Workflow & AI Automation Scripting: Script automated workflows, using triggers and API connectors, to eliminate administrative friction

• Deliverables: Automated Workflow, Systems Sync, AI Agents prompts
• Main KPIs: # automations built, Time saved through automation

#6 Functional Animation of Tech Teams: Write detailed project specifications with tech and data teams, co-create solutions, and animate sprint delivery with product

• Deliverables: Detailed functional specification, Feature testing
• Main KPIs: # Features coordinated

#7 Change Management: Author end-user documentation, deliver training, run communications, and animate the local super user network

• Deliverables: Documentation, Training Sessions, Communications
• Main KPIs: Training rate, # support tickets

#8 Platform Governance & Admin: Administer user permissions, manage SaaS licensing, and configure tools settings

• Deliverables: Tool configuration, Provider renewal
• Main KPIs: % of active vs. unassigned paid SaaS licenses, % projects documented

#9 End-user Support: Assist end-users to solve short term bugs and operational frictions through ticket support and open hour animation

• Deliverables: Solved ticket, Unblock users, Identify process bottlenecks
• Main KPIs: # support tickets, # participants to open hours

Skills 

Soft Skills

• Analytical thinking
• Attention to detail
• Business acumen
• Cross-functional management - bridge Tech and Business
• Strong curiosity
• E2E process thinking
• Innovation appetite
• Problem-solving

Hard skills

• SQL (is a strong plus) & data analysis (Excel)
• Process and data flow mapping / diagramming
• Python / JavaScript scripting (is a strong plus)
• SaaS Administration
• Technical specification writing
• Project management (coordination, presentation, training, documentation, etc.)
• Workflow automation

Additional Profile Requirements

• Fluent in English (all communications and meetings are in English)
• Based in Bruxelles (Belgium) or Lille (France)
• Sports enthusiasts
• Master’s degree from a business or engineering school